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SHIPPING & RETURNS

Shipping Policy

League Orders:

Leagues local to the Dallas/Ft Worth metroplex will always receive free shipping on their bulk team orders. Delivery times are to be determined based on each individual leagues needs. Bulk team orders are hand delivered by a sales representative to ensure customer satisfaction and quality assurance.

Individual Club and/or Spirit Wear Orders:

When available, individual customer orders are shipped via USPS Priority or First Class. Stock items are generally shipped the following day they're ordered except for items that need to be screened or printed. Item prep and creation depends customer order. For questions and inquiring regarding shipping or production times, please reach out to sales@wheelhouseteamwear.com

Return & Exchange Policy

All items unless stated as "Stock Item" are custom designed and printed via sublimation technology. While returns are unfortunately not possible in a market such as custom made uniforms, Wheelhouse Teamwear will do everything to ensure that in the unlikely event you are not satisfied with your order, we will make it right.

 

If you are unhappy with your order, please reach out to your sales rep for replacement or refund options.

 

As a general rule of thumb:

  • Items should be inspected immediately upon receipt

  • Items that are to be replaced may be kept

  • Refund/Replacement requests shall be limited to the following reasons: Incorrect sizing different from confirmed order file, stained or damaged textile, missing items, incorrect spelling of name or number

  • Should any of the above occur, contact your sales rep immediately

  • Items will be replaced withing 10 business days or a refund shall be processed within 3-5 business days of approval

  • For questions or concerns regarding these policies, please email sales@wheelhouseteamwear.com

Terms & Conditions

  • Once the mock up has been approved, the printing process starts within 12 hours. Orders may not be canceled after this time

  • All communication edits and changes should be documented via email or text for future reference

  • Logos and images must be owned by the requesting party and all copyright, trademarks and licensing cleared prior to mock up approval

  • Wheelhouse Teamwear shall be indemnified and released from all violations of aforementioned restrictions.

  • Wheelhouse Teamwear will not honor requests for indecent or inflammatory displays such as; unlawful behavior, hate speech, bullying, promotions, spam, lascivious acts, etc.

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